Regulations - SOLEO Family Resort

STATUTE
SOLEO FAMILY RESORT

The Regulations define the conditions and rules of behavior of persons staying on the premises of SOLEO FAMILY RESORT as well as the general conditions for the provision of accommodation and other services related to recreation by Nadbałtyckie Resorty Sp. z o. o. with its registered office in Szczecin, ul. Rynek Sienny 2/4, 70-542 Szczecin, entered into the Register of Entrepreneurs of the National Court Register by the District Court Szczecin-Centrum in Szczecin, 13th Commercial Division, under KRS number 0001006552, REGON: 321473106, NIP 8513173572 and Nadbałtyckie Resorty Operator Spółka z ograniczoną odpowiedzialnością with its registered office in Szczecin, ul. Powstańców Śląskich 5/1, 70-100 Szczecin, entered into the Register of Entrepreneurs of the National Court Register by the District Court Szczecin-Centrum in Szczecin, 13th Commercial Division, under KRS number 0000917384, REGON: 389728310, NIP 9552558845 (hereinafter jointly referred to as the Resort).
Each person staying at the Resort is obliged to read the Regulations and comply with them. Paying a deposit towards the cost of your stay is tantamount to acceptance of the booking conditions and Regulations.
The resort is intended for families with children. Each person staying on the premises of the Resort is obliged to behave in a way that does not threaten the safety and does not disturb the stay of other people, follow the instructions of the Resort management and the staff and security services, and comply with the regulations on nature protection, occupational health and safety and fire protection. Any person who fails to comply with the rules described in the Regulations, behaves in an inappropriate, vulgar or aggressive manner towards the Resort staff or other people staying at the Resort, or is visibly under the influence of alcohol or drugs, may be asked to immediately leave the Resort premises. In the event of refusal to voluntarily leave the Resort premises, such a person may be handed over to the police and the case may be referred to proceedings based on applicable law.
Each person who has concluded an agreement to stay at the Resort (hereinafter referred to as the Guest) is responsible for the behavior of people who stay at the Resort with him or at his invitation, as for his own behavior. The guest may be charged a contractual penalty in the amount of PLN 2,000 in the event of violating the rules of stay at the Resort by him or by persons who stay at the Resort together with him or at his invitation. In the event of violation of the above-described rules by the Guest or persons who stay at the Resort with him or at his invitation, it is also possible to terminate the contract concluded with the Guest for the stay at the Resort with immediate effect, without the right to reimbursement of the costs of stay. Being charged with a contractual penalty does not exclude the right to immediately terminate the contract with the Guest and order him to leave the Resort premises, without the right to reimbursement of the costs of stay.
Persons staying at the Resort are subject to registration obligations. Check-in must be made immediately upon arrival. Minors can only check in with an adult, and their stay at the Resort is only possible under adult supervision. The resort reserves the right to refuse accommodation to persons who are visibly under the influence of alcohol or drugs, or who behave in a vulgar or aggressive manner. An additional person may be accommodated at the request of the person renting the house, after the consent of the Resort management and after completing the registration formalities and paying the appropriate fee. In such a case, the parties allow for the possibility that additional accommodation will be purchased from the company operating the Resort and a contract in this respect will be concluded between the Guest and the operator on the terms described in these Regulations.
A preliminary reservation of a stay at the Resort is made subject to registration of the reservation via the Resort's website, by phone, e-mail or at the Resort's office and payment of a deposit in the amount corresponding to 40% of the value of the booked stay. The remaining 60% of the fee for the entire period of stay at the Resort must be paid no later than 30 days before the first day of the reservation date. The Guest acknowledges that if the deposit is paid and the Guest fails to comply with the contract, the Resort may withdraw from the contract and retain the deposit without setting an additional deadline for the Guest to complete the contract. The resort will withdraw from the contract if the entire fee is not paid no later than 14 days before the first day of the reservation date; This does not exclude early withdrawal from the contract in the event of failure to pay the entire price despite the expiry of the payment deadline, if the Guest's statements indicate no intention to pay the fee.
Cancellation of part of the stay, later arrival or early departure from the Resort, which is not the fault of the Resort, does not entitle you to a refund of the amount paid for the stay. If you book a stay in a Family Apartment (two houses with a shared terrace), partial cancellation of your stay is not possible for one of the booked houses that make up the Family Apartment. The Family Apartment is the subject of one contract and is only available in its entirety. In each case, arriving guests are charged for the rental of the entire Family Apartment.
In order to retain the possibility of obtaining a refund of the deposit paid or the entire fee paid (depending on the extent to which the Guest has prepaid for the stay), the intention to cancel the booked stay must be reported in writing or by e-mail at least 30 days before the first day of the reservation date. The resort will refund the guest the deposit paid or the entire reservation fee, provided that he or she manages to rent the same rooms on the same date on terms no worse than those resulting from the canceled reservation; in such a case, the Resort is due a handling fee of PLN 200, which will be deducted from the refunded deposit.
No later than 30 days before the first day of the reservation date, the Guest may submit a one-time request to change the reservation date in another available date of the calendar year of the first reservation, provided that the number of days of the changed reservation is not shorter than the original one. If changing the reservation date results in a reduction or increase in the fee in accordance with the Resort Price List, the party obliged to supplement the fee or partially refund it will do so immediately, but no later than within 14 days from the confirmation of the reservation change. Discounts and freebies resulting from the first reservation are not transferred to the new reservation if they have not been provided for by the Resort in the new reservation date.
If, in the case specified in point 9, no new booking date is agreed:
a. The guest may, no later than the deadline for making the full payment, propose another person who will take over his reservation and who will pay the entire 100% of the fee for the stay within this deadline. Then, within 14 days of receiving this payment, the Resort will return the deposit;
b. The Resort will find a person to take over the Guest's reservation. In such a case, the deposit will be refunded within 14 days from the date of payment of 100% of the fee by the person taking over the reservation; in such a case, the Resort is due a handling fee of PLN 200, which will be deducted from the refunded deposit.
If the Guest wishes to resign from the booked, fully paid stay, reported later than 30 days before the first day of the reservation date, the terms of termination of the contract for reasons not attributable to the Resort may be individually agreed, provided that the Guest consents to offering the subject of his reservation to another person. The provisions of this point do not create any claims on the part of the Guest, and any agreement will be the result of individual arrangements.
The right referred to above also applies to a natural person concluding a contract directly related to his/her business activity, if the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of provisions on the Central Registration and Information on Business.
Visitors to people staying at the Resort may stay at the Resort from: from 8:00 to 22:00.
There is a hotel day at the Resort, which lasts from 4:00 p.m. to 10:00 a.m. the next day, and quiet hours from 10:00 p.m. to 7:00 a.m.
Throughout the calendar year, there is a surcharge for electricity consumption according to the submeters placed in each house, according to the ENEA rate.
Guests staying in apartments A1 - A8 and cottages D14 - D16, D20-D22, C1 - C15 and V1-V4 can use parking spaces in the unguarded internal parking lot. Guests staying in cottages D1 - D12, B1 - B12, D17 - D19 and D23 - D32 can use external parking spaces. Cottages V5 - V8 use additionally paid, unguarded parking spaces next to the cottage. Parking fees are specified in the Resort Price List. Parking is only allowed in the place designated by the Resort staff. When checking in, the vehicle owner is obliged to provide the registration number in order to identify it. If a car is parked outside the space designated for the vehicle, the owner may be charged a fine of PLN 150 each time.
The Resort is not responsible for damage or theft of a car left in the Resort's parking lot, or for the theft of any items left in the vehicle. However, to increase security, the parking area is monitored.
At the beginning of the stay, the guest is obliged to check the condition of the house's equipment and confirm whether the equipment complies with the list. The absence of any comments is considered confirmation of the completeness of the equipment and its compliance with the list. The guest is responsible for any deficiencies and damage to the house's equipment occurring during its use. People who destroy equipment, furnishings, houses and their surroundings are financially responsible for any damage caused. Before leaving the Resort, the guest is obliged to settle the condition and equipment of the house. In the case of booking SUPERIOR Duplex Apartments, a security deposit of PLN 500 is collected upon check-in; in the event of any damage caused by the Guest or persons for whom he is responsible, this amount will be used to repair the damage.
Each time the guest leaves the cottage, he or she is obliged to lock the door. Please ensure proper security and storage of personal items, especially valuables and money, as the Resort is not responsible for their loss. The Resort is not financially responsible for items left unattended on the Resort's premises. The obligation to protect their belongings against theft and destruction rests with their owners.
Due to fire safety reasons, it is prohibited to use heaters, heaters, heaters, electric irons and other similar devices that are not part of the cottage equipment in the cottages. It is prohibited to: use makeshift electrical connections, throw cigarette butts into the trash can, wrap or cover light points with fabric or paper, use fire extinguishing equipment and devices contrary to their intended purpose, unjustifiably activate alarm devices, leave electrical devices switched on unattended. In the event of violation of the described prohibition, the Resort is entitled to immediately terminate the contract with the Guest and order the Guest to leave the Resort premises, without the right to reimbursement of the costs of stay.
Before leaving the Resort, you must clean the occupied cottage and the area around the cottage and dispose of waste in garbage containers.
Lighting bonfires and barbecues is only possible in places designated by the Resort staff, with special caution and fire safety regulations. Leaving grills or bonfires unattended may result in the confiscation of the equipment for deposit and a contractual penalty of PLN 150 for each identified incident.
The use of open fire is strictly prohibited in the cottages. In the event of a fire or other threat, people staying at the Resort should follow the fire safety instructions posted in the cottages.
Smoking tobacco products or e-cigarettes in the Resort is only possible in designated areas. In particular, smoking tobacco products or e-cigarettes is prohibited in the cottages and on the terraces. Each violation of this prohibition entitles the Resort to charge a contractual penalty of PLN 1,000.
To respect the right to rest of all guests, it is prohibited to listen to loud music outside the cottages, including the use of any sound equipment. This ban applies to all persons staying at the Resort. Violation of this prohibition may result in a contractual penalty of PLN 2,000. Being charged a contractual penalty under the title described in the preceding sentence does not exclude the Resort's right to immediately terminate the contract with the guest and order the guest to leave the Resort premises, without the right to reimbursement of the costs of stay.
Pets are not allowed at the Resort. This ban applies to all persons staying at the Resort. Violation of this prohibition may result in a contractual penalty of PLN 2,000. Being charged a contractual penalty under the title described in the preceding sentence does not exclude the Resort's right to immediately terminate the contract with the guest and order the guest to leave the Resort premises, without the right to reimbursement of the costs of stay.
Complaints related to the provision of the Service should be submitted by post to the address of the Service Provider's registered office or electronically to the Service Provider's e-mail address: rezerwacje@soleo-resort.pl
The complaint should include the following details of the Guest: name, surname, address of the Guest, e-mail address provided during the reservation and a description of the problem that occurred in connection with the use of the Service.
Complaints will be considered on a priority basis, reported to the Service Provider, under the conditions described above.
The Service Provider will consider the complaint within 21 business days from the date of its receipt. Immediately after considering the complaint, the Service Provider will provide the Guest with a response to the complaint. The response will be sent in the same form in which the complaint was submitted to the e-mail address provided by the Guest in the complaint or to the Guest's correspondence address.
If the information provided in the complaint requires supplementation, the Service Provider, before considering the complaint, will ask the Guest to complete it within the specified deadline for considering the complaint. In such a case, the deadline referred to in section 4 runs from the moment the Service Provider receives the completed complaint.
The right referred to above also applies to a natural person concluding a contract directly related to his/her business activity, if the content of this contract shows that it does not have a professional character for this person, resulting in particular from the subject of his/her business activity, made available on the basis of provisions on the Central Registration and Information on Business.
The Service Provider is entitled to introduce changes to the provisions of the Regulations at any time.
Within the limits set by mandatory provisions of law, the invalidity of any provision of the Regulations does not affect the validity of the remaining provisions of the Regulations.
In matters not regulated in the Regulations, the relevant provisions of Polish law will apply.
The Regulations enter into force upon publication on the Service Provider's website and apply to reservations made after October 17, 2022.

This document explains what information about Guests is collected in connection with their stay at the SOLEO Family Resort in Rewal (hereinafter referred to as the "Resort"), run by Nadbałtyckie Resorty Sp. z o. o. with its registered office in Szczecin, ul. Rynek Sienna 2/4. It also explains how this information is used and how it is protected. It also contains explanations regarding the rights of guests in connection with the processing of your personal data by us.

The processing of guests' personal data is necessary for relaxation at the Resort. We are obliged to process some of them by law, in other cases, providing them is voluntary, and the Guest's consent may be withdrawn at any time. If there is a possibility or need to process Guests' personal data for any other purposes, we will first ask for your appropriate consent.

We do not share guests' personal data with any other entities for their marketing purposes. We respect your right to privacy and process personal data in compliance with applicable legal provisions, including the provisions of the Act of May 24, 2018 on the protection of personal data (Journal of Laws of 2018, item 1000) and the Regulations of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) - Dz.U.UE.L.2016.119.1 04 May 2016 („RODO”).

Personal data administrator

The administrator of personal data of a person staying at SOLEO Family Resort in Rewal, hereinafter referred to as the "Guest", is Nadbałtyckie Resorty Sp. z o. o. with its registered office in Szczecin, ul. Rynek Sienny 242, 70-542 Szczecin, entered into the Register of Entrepreneurs of the National Court Register by the District Court Szczecin-Centrum in Szczecin, 13th Commercial Division, under KRS number 0001006552, REGON: 321473106, NIP 8513173572, hereinafter referred to as the "Company".

Purposes of personal data processing

The Guest's personal data are processed in accordance with the provisions of the Act of May 24, 2018 on the protection of personal data (Journal of Laws of 2018, item 1000) and the Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) - Dz.U.UE.L.2016.119.1 04 May2016 („RODO”).
The Guest's personal data are processed on the basis of an agreement concluded between the Guest and the Administrator for the provision of hotel services and other related services ("Agreement").
The purposes of processing the Guest's personal data are as follows:

1) proper performance of the Agreement or taking other actions at the Guest's request (art. 6 ust. 1 lit. b RODO):
1. providing hotel services or other services at the Guest's request,
2. handling Guest claims related to the concluded Agreement,
2) fulfillment of legal obligations incumbent on the Administrator (art. 6 ust. 1 lit. c RODO):
1. fulfillment of tax obligations,
2. fulfillment of administrative obligations,
3) implementation of the Administrator's legitimate interests (art. 6 ust. 1 lit. f RODO):
1. determining and pursuing claims related to the concluded Agreement,
2. use of video monitoring used by the Administrator to ensure the safety of the Guest and other people staying on the Administrator's premises or in its vicinity, as well as to protect property,
3. examining preferences regarding stay or services provided, in order to analyze the quality of services provided by the Administrator,
4. creating analyzes or statistics for marketing purposes and to optimize and personalize the Administrator's offers,
4) marketing purposes(art. 6 ust. 1 lit. a RODO) – based on the Guest's consent:
1. sending newsletters,
2. sending promotional or advertising materials.

4. The Administrator assessed the impact of actions taken to implement the Administrator's justified interests on the Guest's privacy. The administrator analyzes personal data in an automated manner using tools provided by software suppliers (e.g. statistics, history). The purpose of data processing in an automated manner is for the store to learn about Users' preferences. This assessment led the Administrator to the conclusion that the processing of personal data as part of a justified interest does not interfere too much with the Guest's privacy, because this method of processing the Guest's personal data is intended to improve the quality of services provided by the Administrator, which is to bring benefits to the Guest in the form of a better understanding of the Guest's needs. . Therefore, the interests and privacy of the Guest will not be violated.

Personal data storage period

The Administrator informs that the Guest's personal data will be stored for the entire period of providing the service to the Guest, as well as for the period of limitation of any claims, including tax and civil claims.

Personal data processed by video monitoring will be stored for a period of 30 days, unless due to special circumstances (e.g. an accident), the monitoring record will have to be stored longer, including for the duration of any proceedings conducted pursuant to the provisions of the Act.

Guest data processed for the purposes of fulfilling tax or registration obligations will be stored for a period of 6 years from the date of execution of the contract, and in the event of initiating tax proceedings - for the duration of such proceedings.

Data processed for marketing purposes will be processed until the relevant consents are withdrawn.

Transferring personal data and obtaining data from third parties

The Administrator informs that the Guest's personal data may be disclosed to the following categories of recipients:

public administration bodies,
accounting companies cooperating with the Administrator,
law firms cooperating with the Administrator,
insurance companies cooperating with the Administrator,
IT companies and companies providing support and management of the Administrator's IT infrastructure,
courier and postal companies,
travel agencies.

If you book accommodation with the Administrator via a travel agency or a booking portal, the categories of the Guest's personal data transferred to the Administrator by these entities may include, in particular, the name and surname, date of stay, e-mail address, telephone number of the Guest.
Information about the exact source from which the Administrator obtained the Guest's personal data can be obtained at the Reception Desk.

The Guest's personal data will not be processed outside the European Union.

Voluntary provision of personal data

The Administrator informs that providing personal data is a contractual and statutory requirement (when documenting sales made to the Guest with a VAT invoice). Failure to provide personal data makes it impossible to conclude a contract with the Administrator and also makes it impossible to issue a VAT invoice.

Guests' rights regarding the processing of personal data

Each guest has the following rights:

the right to request access to personal data - including information about the data processed and a copy of the data,
the right to rectify (correct) data,
the right to delete data processed unjustifiably or if the data is not necessary for the purposes for which it was collected,
the right to request restriction of data processing,
the right to transfer data to another data controller,
the right to object to data processing,
the right to withdraw consent to the processing of personal data if data processing is not necessary to perform the contract, fulfill a legal obligation or does not constitute the legitimate interest of the Administrator.

The indicated rights can be exercised by the Guest by submitting an appropriate declaration to the Administrator - in person, via traditional mail or e-mail. The administrator is authorized to authenticate the identity of the person from whom the statement comes.

The Guest's ability to exercise a given right depends on the purpose and legal basis of data processing.

A special right is the right to object to the processing of data for direct marketing purposes, which may be exercised at any time and obliges the Administrator to stop processing data for this purpose.

In addition, each Guest has the right to lodge a complaint with the President of the Office for Personal Data Protection if it is considered that the processing of personal data violates the law.

Security

The Administrator applies appropriate technical and organizational measures to ensure the security of protection of processed personal data, appropriate to possible threats and categories of data protected.

Cookie Policy:

1. The Administrator uses cookies, i.e. small text information stored on the User's end device (e.g. computer, tablet, smartphone). Cookies can be read by the Administrator's IT system.
2. The Administrator stores cookies on the User's end device and then gains access to the information contained therein for the following purposes:

creating statistics that help understand how Users use websites, which allows improving their structure and content;
marketingowych (remarketing)
determining the User's profile in order to display tailored materials in advertising networks, in particular the Google network,
ensuring the proper operation of the Store.

3.   It is possible for the User to configure the web browser in such a way that it prevents the storage of cookies on the end device. However, in such a situation, the User's use of the website may be difficult.
4.   Cookies may be deleted by the User after they are saved through appropriate functions of the web browser, programs used for this purpose or by using appropriate tools available within the operating system used by the User.
5.   These links provide information on how to delete cookies in the most popular web browsers:

Firefox: http://support.mozilla.org/pl/kb/usuwanie-ciasteczek,
Opera: http://help.opera.com/Linux/9.60/pl/cookies.html,
Internet Explorer: http://support.microsoft.com/kb/278835/pl,
Chrome: http://support.google.com/chrome/bin/answer.py?hl=pl&answer=95647
Safari: http://support.apple.com/kb/HT1677?viewlocale=pl_PL

Project title: "Introducing a unique tourist offer to the market by Nadbałtyckie Resorty spółka z ograniczoną odpowiedzialnością”

Project value: PLN 4,428,615.00

Eligible expenses: PLN 3,600,500.00

Co-financing from the European Regional Development Fund: 1,980,275.00

Project implementation deadline - April 1, 2021-December 31, 2023

Project goal: to create an innovative tourist center on a European scale based on active tourism, including specialized tourism.

Project effects: creation of a tourist complex based on a combination of golf with innovative forms of active tourism. The resulting complex will include elements such as:

15 houses intended for medium and high standard accommodation;
cottage equipment;
mini golf made in adventure golf style;
a golf simulator once with a dedicated facility;
golf sets for children and adults - 4 sets;
infrastructure for children: multifunctional playground and monkey grove;
sports and recreational equipment: bicycles - 20 pieces and a motorboat;
equipment to counter the COVID-19 pandemic;
photovoltaic installation with a capacity of up to 10 KWp;
facility and attraction management software with a server;
land development;
conventional energy source devices;
car charging station with terrain adjustment and preparation of necessary documentation;
bicycle stand;
electric bicycles;
electric bicycle charging station;
melex